Privacy Policy

Welcome to Cr8iwitty!

At Cr8iwitty, we are committed to protecting your privacy. This Privacy Policy explains how Cr8iwitty (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, use our services, or purchase our 3D printed products.

By accessing or using our website and services, you agree to the collection and use of your information in accordance with this policy. We are based in Jaipur, Rajasthan, India, and this policy is crafted to align with applicable Indian data protection principles.

1. Information We Collect

We collect various types of information from and about you to provide and improve our services:

A. Information You Provide Directly To Us:

Contact & Account Information: When you create an account, make a purchase, or contact us, we collect your name, email address, phone number, shipping address, and billing address.
Order Details: Information related to your purchases, including product specifications, quantities, and order history.
Customization Data: For custom 3D printed items (e.g., customized lamps, plastic-made photos, action figures based on your design), you may upload images, text, or design files. This data is collected solely for the purpose of fulfilling your custom order.
Communications: Records of your correspondence with us, such as emails, chat messages, or phone calls, when you seek customer support or provide feedback.

B. Information Collected Automatically:

Usage Data: When you visit our website, we may automatically collect certain information about your device and how you interact with our site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
Cookies & Similar Technologies: We use cookies and similar tracking technologies (like pixels and web beacons) to enhance your Browse experience, analyze site traffic, understand user behavior, and for marketing purposes (e.g., Google Ads). You can control cookie preferences through your browser settings.

C. Payment Information:

When you make a purchase, payment information (such as credit card details or UPI IDs) is processed securely by third-party payment gateways. Cr8iwitty does not store your full payment card details on our servers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Process and Fulfill Your Orders: This includes creating your customized 3D prints, packaging, shipping, and providing order updates.
To Provide Customer Support: Responding to your inquiries, requests, and resolving any issues you may have.
To Improve Our Products and Services: Analyzing usage data, customer feedback, and purchase trends to enhance our product offerings and website functionality.
For Marketing and Promotions: To send you updates about new products, special offers, and promotions that might interest you. This may include personalized ads through platforms like Google Ads and collaborations with Instagram influencers. You can opt-out of marketing communications at any time.
To Ensure Website Security: Detecting and preventing fraudulent transactions, unauthorized access, and other malicious activities.
To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes in India.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as:
- Payment Processors: To handle secure transactions.
- Shipping Companies: To deliver your orders (e.g., name, address, phone number).
- Website Hosting & Analytics Providers: To maintain our website and understand user behavior.
- Marketing & Advertising Partners: For running our marketing campaigns (e.g., Google Ads, social media platforms).
Legal Requirements: We may disclose your information if required to do so by law, court order, or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we retain order information for a longer period for accounting and tax purposes.

5. Your Rights

As a user, you have certain rights regarding your personal information, which you can exercise by contacting us:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (“Right to Be Forgotten”): You have the right to request the deletion of your personal data under certain circumstances.
Right to Object: You have the right to object to the processing of your personal data for certain purposes (e.g., direct marketing).
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to Cr8iwitty. We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the “Last Updated” date at the top will be revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: cr8iwitty@gmail.com
Phone: +91 7822907751

Last Updated: June 15, 2025